Shipping & Return

At Trilok Store, we strive to provide you with a seamless shopping experience. Please read our Shipping & Return Policy carefully before making a purchase. By placing an order, you agree to comply with the terms outlined below.

1. Shipping Details

Shipping Availability

• We currently offer shipping services within India only.
• Unfortunately, we do not currently ship internationally.

Shipping Timeframe

• Orders are typically processed and dispatched within 3-7 business days from the date of purchase, excluding weekends and public holidays.
• Estimated delivery times may vary depending on your location and the shipping carrier. Please refer to the specific shipping details provided during checkout for the estimated delivery window.

Shipping Charges

• Shipping charges are calculated based on the weight, dimensions, and destination of the package.
• The applicable shipping charges will be displayed and added to your total at the time of checkout.

2. Return and Refund Policy (Strict)

Return Eligibility

• Strict Policy: All sales are FINAL, and we generally do not offer returns, exchanges, or refunds for products purchased, except in two specific instances:
• Fulfilment Error: If you receive a product that is incorrect (wrong size, colour, or style) due to an error on our part.
• Order Unavailability: If we are unable to fulfil your order due to product unavailability or other exceptional circumstances after your payment has been processed.

Return Process for Fulfilment Errors

• To report a fulfilment error, you must contact our customer support team at contact@trilokstore.in & within 48 hours of receiving your order.
• We will review the error and provide detailed instructions for the return.
• Condition: Any item returned must be unused, unworn, and in its original packaging, including all tags and labels.

Return Shipping for Errors

• In the case of a verified fulfilment error on our part, we will provide you with a prepaid return label to send the incorrect item back to us at no cost to you.

Refunds

Refunds will be issued only in cases where:

1. We were unable to fulfil your order due to product unavailability.
2. There was a verified fulfilment error and the correct replacement product is out of stock.

• Refunds will be processed within 7 business days upon receiving and inspecting the returned item (if applicable).
• The refund will be issued to the original payment method used during the purchase.

If you have any questions or concerns regarding our Shipping & Return Policy, please contact us at contact@trilokstore.in